Question 1

What areas do you serve?

Accepted Answer

We are based in National Harbor, Maryland, and provide on-site support throughout the region. We also support clients across the United States through our remote management and support capabilities.

Question 2

What are your typical response times?

Accepted Answer

Response times vary by service tier and issue severity. For critical issues, Growth and Business tier clients receive priority response within 15-30 minutes. Standard issues are typically addressed within 2-4 hours during business hours.

Question 3

Do you support Microsoft 365 and Azure?

Accepted Answer

Yes! We specialize in Microsoft 365 and Azure administration. This includes migration, configuration, ongoing management, security implementation, and user training. We help businesses maximize their investment in Microsoft cloud platforms.

Question 4

Do you provide after-hours support?

Accepted Answer

After-hours support is available for Business tier clients and can be added to other plans. We provide emergency support for critical system failures outside of normal business hours.

Question 5

What is included in Managed IT services?

Accepted Answer

Managed IT includes 24/7 monitoring, help desk support, patch management, security monitoring, backup monitoring, network management, regular reporting, and strategic planning. The exact scope depends on your service tier and specific needs.

Question 6

How do you onboard new clients?

Accepted Answer

Our onboarding process starts with a comprehensive assessment of your current IT environment. We then stabilize any immediate issues, implement monitoring tools, establish security baselines, and set up support processes. Most onboardings complete within 2-4 weeks.

Question 7

How do you handle security and backups?

Accepted Answer

Security is a top priority. We implement multi-layered security including endpoint protection, firewall management, email security, and user awareness training. For backups, we deploy automated solutions with regular testing to ensure data can be recovered when needed.

Question 8

Do you support hybrid and remote work?

Accepted Answer

Absolutely. We specialize in enabling secure remote work through VPN setup, cloud services, mobile device management, and collaboration tools like Microsoft Teams. We ensure your team can work productively from anywhere.

Question 9

Can you work with our internal IT staff?

Accepted Answer

Yes! We often work alongside internal IT teams, providing additional capacity, specialized expertise, or after-hours coverage. We're happy to complement your existing team rather than replace them.

Question 10

How do we get started?

Accepted Answer

Simply contact us via phone, email, or our contact form. We'll schedule a consultation to understand your needs, conduct an assessment of your environment, and provide a detailed proposal. There's no obligation and no pressure.

Question 11

What if we need services not listed?

Accepted Answer

We offer many additional services beyond what's listed on our website. Contact us to discuss your specific needs—chances are we can help or connect you with a trusted partner who can.

Question 12

Do you require long-term contracts?

Accepted Answer

While we offer incentives for longer commitments, we don't lock clients into extended contracts. We believe in earning your business through excellent service, not contractual obligations.

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