Case Studies

Challenge

A 50-person medical practice was experiencing frequent system outages affecting patient scheduling and EHR access. Their reactive IT approach led to productivity losses and patient frustration.

Solution

We implemented 24/7 monitoring, migrated critical systems to a hybrid cloud environment, and established proactive maintenance schedules. Our help desk became their first line of support.

Results

• 65% reduction in system downtime
• 90% of issues resolved before staff noticed
• HIPAA compliance audit passed with zero findings
• 4-hour average response time to 15-minute response time

Challenge

A 25-attorney law firm relied on aging on-premise servers for email and document management. High maintenance costs and limited remote access capabilities hampered productivity.

Solution

We executed a comprehensive migration to Microsoft 365, including Exchange Online, SharePoint, and Teams. Implemented multi-factor authentication and data loss prevention policies.

Results

• 40% reduction in IT infrastructure costs
• Seamless remote work capabilities for all staff
• Improved collaboration with integrated Teams platform
• Enhanced security with advanced threat protection

Challenge

A commercial real estate firm narrowly avoided a ransomware attack when an employee clicked a phishing link. They realized their security posture was inadequate for protecting sensitive client and financial data.

Solution

We deployed endpoint detection and response (EDR) across all devices, implemented security awareness training, established backup verification procedures, and created an incident response plan.

Results

• Zero successful phishing attempts in 12 months
• 95% employee pass rate on security training
• Automated daily backups with tested recovery
• Cyber insurance premium reduced by 25%